1 mars 2018
Yuck!! Worst hotel we ever stayed at! Super dirty room, and impolite, ignorant staff.
Upon arrival, our room was super dirty! The bathroom had not been cleaned in a long while. There was a lot of poop on the toilet, dirt on the sink, floor and walls, and only half a toilet roll. We noted it to the staff the next morning, but they didn’t seem to care at all about the fact that the room had been dirty on arrival. They noted our room number to make sure it would be cleaned, and affirmed that it would be cleaned anyways since they had daily cleaning unless we put up a sign asking them not to clean. At 3 pm our room still hadn’t been cleaned (neither the bathroom nor the daily cleaning), and we had gotten no new water nor toilet paper. We again asked the staff politely to please clean our room, and were met with even less care. “The cleaning lady is on her way” they said. At 6:30 pm the room was still dirty and we noted the staff AGAIN, a THIRD time. They started calling the cleaning lady, who had already gone home. The result was that they just gave us new toilet paper and briefly scrubbed the toilet and that was it. No water, and still there was poop on the toilet. No one of them seemed to care, as we got no apology but just ignorance from the unkind staff. After 2 nights at this hotel we checked out, still with the same dirt that was there when we checked in, the room was never cleaned!! We mentioned it again at checking out, but the staff just shrugged and said it was “not their problem”. No discount, no money back, not even a proper excuse. Worst hotel we ever stayed at.
The pool was ok, I guess. If it had been cleaner and there had been anywhere to sit by the pool except for on other guests balconys.. The road to the center of Kata was heavily trafficked, and it wasn’t as close to the beach or the center as it indicated.